Privacy Policy

1. Introduction

GoFillAm ("we", "us", "our") provides a platform that connects customers with verified riders and gas stations for the pickup, refill, and delivery of cooking gas (LPG) cylinders across Port Harcourt and surrounding areas. This Privacy Policy explains what information we collect when you use our website, place an order, or apply to become a rider, and how we use, share, and protect that information.

2. Information We Collect

When you interact with GoFillAm, we may collect:

• Contact details — your name, phone number, and email address.
• Order details — delivery address, nearest landmark, estate name, cylinder size and quantity, and business name (for business orders).
• Payment information — for card, bank transfer, or USSD payments made through Paystack, our payment processor; and bank transfer receipts you share with us directly to confirm payment for an order.
• Communications — messages you send us via WhatsApp, our contact forms, or social media.
• Usage data — pages visited, device and browser type, and general location inferred from your IP address.
• Application data — CVs, work history, and contact details submitted through our Careers or rider sign-up forms.

3. How We Use Your Information

• To process and fulfil your gas orders, including coordinating pickup, refill, and delivery.
• To communicate with you about your order status, quotations, and support requests.
• To verify payments and prevent fraudulent transactions.
• To evaluate applications from prospective riders and employees.
• To improve our website, services, and customer experience.
• To send you occasional newsletters or promotions, where you have subscribed to receive them.

4. How We Share Your Information

We only share your information where necessary to run our service, including with:

• Riders — your delivery address, landmark, and phone number so they can complete your order.
• Partner gas stations — order details needed to refill your cylinder safely and accurately.
• Payment processors — such as Paystack, to process card, bank transfer, and USSD payments securely. We do not store your full card or bank account details ourselves.
• Service providers — such as hosting, analytics, or communication tools that help us operate the platform.
• Legal or regulatory bodies — where required by law or to protect the rights and safety of our customers, riders, and business.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep the site working correctly and to understand how visitors use it. These fall into two categories:

• Necessary cookies — required for core site functionality, such as remembering your cookie preference.
• Analytics cookies — help us understand site traffic and usage patterns so we can improve GoFillAm. These are only set if you choose "Accept all" in our cookie banner.

You can change your cookie preference at any time using the "Cookie Settings" link in the footer of our website, or by clearing cookies in your browser settings.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

In line with the Nigeria Data Protection Act and applicable regulations, you have the right to access, correct, or request deletion of your personal information, and to withdraw consent to marketing communications at any time. To exercise any of these rights, contact us using the details below.

9. Children's Privacy

GoFillAm's services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party sites, such as app stores or social media platforms. We are not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach us at info@gofillam.com, or via WhatsApp at +234 913 670 8207.